Cancellation Policies

Policies for Reservation Cancellation, No-Shows, Membership Pauses and Membership Cancellations.

Late Cancels

You can cancel your class reservation for any reason up to 12 hours in advance with no penalty.

If you cancel with less than 12 hours notice:

(a) If you are booking with a Single Session, Multi-Session Pack, or 4/8/12 Sessions per month membership, you will lose the session credit you booked with.

(b) If you are booking with an unlimited membership, you will be charged $20 + GST.

No-Shows

For members booking with a Single Session, Multi-Session Pack, or 4/8/12 Sessions per month membership: If you “no-show” to your class, you will lose your session credit and be charged a no-show fee of $20 + GST.

These fees are easy to avoid! Simply cancel your reservation in our app or on our website rather than not showing up.

Recurring Membership Cancellation Policy

HotShop’s memberships are big on savings and low on commitment. You can cancel any recurring membership at HotShop by providing 30 days notice. That’s it! No initiation fees or multi-year commitments.

To cancel, simply email our dedicated support team and complete the cancellation form. Your cancellation will not be processed until the form has been completed.

After you provide your 30 days notice, you will still have access to HotShop until the end of the billing period. If there are any renewal payments scheduled during the 30 days, you will be charged for the renewal and will receive full access until the end of that payment period. A membership cannot be cancelled while paused or paused after you have provided your 30-day cancellation notice.

Membership Pause Requests

You can pause your HotShop membership up to 2 times per year, for up to 60 days total! Pausing your membership ensures that you continue to lock in your membership rate while on vacation, during a family emergency, following surgery, etc. To request a pause, please visit our contact page and email us!